FAQ
Find your answers
What are the delivery times and methods?
We offer fast and secure delivery throughout Europe. Delivery times vary from 3 to 7 business days, depending on your location. We work with reliable carriers and provide a tracking code as soon as your order is shipped.
Can I exchange or return a product?
Yes! You have up to 14 days after receiving your order to request an exchange or return, in accordance with European online purchasing law. The product must be in perfect condition, showing no signs of use. Contact our support team and we will be happy to assist you.
Are the products safe for all types of animals?
Yes! All our products are carefully selected and tested to ensure safety, comfort, and durability for both dogs and cats, respecting different sizes, ages, and needs.
What forms of payment do you accept?
We accept major payment methods: credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and bank transfer payments . All transactions are 100% secure and protected with encryption.
How can I contact customer support?
You can contact us through our contact form on the website , by email at suporte.hupet@gmail.com, WhatsApp: +351 968 939 333 or through our online chat , available 24/7. We respond as quickly as possible to ensure your satisfaction!
I can't find your answer ?
We are here to help you. If you haven't found your answer, please write to us directly.