FAQ
Find your answers
What are the delivery times and methods?
We offer fast and secure delivery throughout Europe. Delivery times vary from 3 to 7 business days, depending on your location. We work with reliable carriers and provide tracking information as soon as your order ships.
Can I exchange or return a product?
Yes! You have up to 14 days after receiving your order to request an exchange or return, in accordance with European online shopping regulations. The product must be in perfect condition, with no signs of use. Contact our support team and we'll be happy to help.
Are the products safe for all types of animals?
Yes! All our products are carefully selected and tested to ensure safety, comfort, and durability for both dogs and cats, respecting different sizes, ages, and needs.
What forms of payment do you accept?
We accept all major payment methods: credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and bank transfer. All transactions are 100% secure and protected by encryption.
How can I contact customer support?
You can contact us through our contact form on the website, by email at suporte.hupet@gmail.com, WhatsApp: +351 968 939 333, or through our online chat, available Monday to Monday 24/7. We respond as quickly as possible to ensure your satisfaction!
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We're here to help. If you didn't find your answer, please write to us directly.