FAQ
Find your Answers
What are the delivery times and methods?
We offer fast and secure delivery throughout Europe. Delivery times vary between 3 and 7 business days, depending on your location. We work with reliable carriers and provide tracking as soon as your order is shipped.
Can I exchange or return a product?
Yes! You have up to 14 days after receiving the product to request an exchange or return, in accordance with European online shopping legislation. The product must be in perfect condition, with no signs of use. Contact our support team and we will be happy to help.
Are the products safe for all types of animals?
Yes! All our products are carefully selected and tested to ensure safety, comfort and durability , for both dogs and cats, respecting different sizes, ages and needs.
What forms of payment do you accept?
We accept all major payment methods: credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay and bank transfer payments . All transactions are 100% safe and secure with encryption.
How can I contact customer support?
You can contact us through our contact form on the website , by email suporte.hupet@gmail.com, WhatsApp: +351 968 939 333 or through our online chat , available from Monday to Monday 24/7. We respond as quickly as possible to ensure your satisfaction!
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We are here to help you. If you didn't find your answer, please write to us directly.